Privacy Policy

We collect information you provide directly when you: • Create an account (name, email, password) • Use our services (customer conversations, agent settings) • Contact us (support messages, inquiries) • Connect social accounts (Facebook, Instagram, WhatsApp) We also automatically collect: • Usage data and device information • IP address and approximate location • Browser and operating system information

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related notifications • Respond to your inquiries and provide customer support • Send technical notices and security updates • Monitor and analyze trends and usage patterns • Detect and prevent fraud and harmful activities • Comply with legal obligations

We implement reasonable security measures to protect your information: • Encryption in transit and at rest (SSL/TLS) • Secure authentication and session management • Regular security audits and updates • Access restricted to authorized personnel only • Regular backups and disaster recovery plans However, no system can guarantee 100% security.

We do not sell your personal information. We may share data with: • Service providers who help us operate the platform • Integration partners (Facebook, Instagram, WhatsApp) when you connect accounts • Legal authorities when required to comply with law • Third parties with your explicit consent All service providers are bound to maintain data confidentiality.

You have the right to: • Access your personal data • Correct inaccurate data • Delete your account and data • Export your data in a readable format • Object to data processing • Withdraw consent at any time To exercise these rights, contact us at support@ideeps.ai

We retain your data as long as your account is active or as needed to provide services. • Account data: Until account deletion • Conversation logs: 90 days after session ends • Usage logs: 12 months • Billing data: As required by law You can request data deletion at any time.