Privacy Policy

We collect information you provide directly when you: • Create an account (name, email, password) • Use our services (customer conversations, agent settings) • Contact us (support messages, inquiries) • Connect social accounts (Facebook, Instagram, WhatsApp) We also automatically collect: • Usage data and device information • IP address and approximate location • Browser and operating system information

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related notifications • Respond to your inquiries and provide customer support • Send technical notices and security updates • Monitor and analyze trends and usage patterns • Detect and prevent fraud and harmful activities • Comply with legal obligations

When you connect Google Calendar, we only use Google account data to provide and improve the calendar scheduling feature. This includes: • verifying your connected Google account • checking calendar availability • creating, updating, and canceling events • syncing event metadata as needed for your Ideeps workflows We do not use Google data for advertising, marketing, profiling, or any purposes unrelated to providing or improving the service. We request only the minimum Google scopes configured for this feature, and these are the only Google scopes used by the app: openid, https://www.googleapis.com/auth/userinfo.email, https://www.googleapis.com/auth/userinfo.profile, https://www.googleapis.com/auth/calendar.readonly (to check availability), and https://www.googleapis.com/auth/calendar.events (to create, update, and cancel appointments).

We use a third-party AI service provider to power our agent workflows and scheduling automation. The current implementation uses OpenRouter as the AI integration layer, calling Google Gemini models to generate responses and handle booking logic. We do not send Google account credentials or private Google Calendar contents to any AI provider beyond the event metadata necessary to fulfill the requested scheduling action.

We implement reasonable security measures to protect your information: • Encryption in transit and at rest (SSL/TLS) • Secure authentication and session management • Regular security audits and updates • Access restricted to authorized personnel only • Regular backups and disaster recovery plans However, no system can guarantee 100% security.

We do not sell your personal information. We may share data with: • Service providers who help us operate the platform • Integration partners (Facebook, Instagram, WhatsApp) when you connect accounts • Legal authorities when required to comply with law • Third parties with your explicit consent All service providers are bound to maintain data confidentiality.

You have the right to: • Access your personal data • Correct inaccurate data • Delete your account and data • Export your data in a readable format • Object to data processing • Withdraw consent at any time To exercise these rights, contact us at support@ideeps.ai

We retain your data as long as your account is active or as needed to provide services. • Account data: Until account deletion • Conversation logs: 90 days after session ends • Usage logs: 12 months • Billing data: As required by law You can request data deletion at any time.