Ideeps Agent Platform

Ideeps Agent is an advanced AI platform that enables businesses to automate customer communication across multiple channels including WhatsApp, Facebook Messenger, and Instagram.

What Does the Platform Offer?

• •Custom AI Agents: Create AI agents that understand your business and respond intelligently to customers
• •Multi-Channel Support: WhatsApp, Facebook Messenger, Instagram DM
• •Unified Inbox: Manage all conversations from one place
• •Knowledge Base: Teach the agent about your products and services
• •Lead Management: Track and respond to interested customers
• •Product Catalog: Automatically showcase your products to customers

AI Agents

AI agents are the heart of the Ideeps platform. You can create multiple agents for different purposes.

Creating a New Agent

Agent Settings

Role

• •Sales: Specialized in converting inquiries to sales
• •Support: Focused on solving customer problems
• •General: Multi-purpose

Tone

• •Professional: Formal and business-like
• •Friendly: Warm and welcoming
• •Casual: Relaxed and flexible

Languages

• •Arabic (MSA or dialects: Jordanian, Saudi, Egyptian, Emirati)
• •English
• •Multi-language support

Available Tools

• •Product Search: Searches your product catalog
• •Inventory Search: Checks product availability
• •Knowledge Base: Answers from your uploaded files

Enable/Disable Agent

You can enable or disable any agent at any time using the toggle button.

Communication Channels

WhatsApp Business

Connection

Features

• •Instant 24/7 responses
• •Voice message understanding
• •Send images and files
• •Natural voice replies

Facebook Messenger

Connection

Instagram

Connection

Managing Connections

• •You can assign a different agent to each channel
• •Disconnect any connection at any time
• •Monitor connection status in real-time

Unified Inbox

Manage all your conversations from one place.

Key Features

Conversation View

• •All messages from WhatsApp, Facebook, and Instagram in one place
• •Platform distinguished by colored icon
• •Shows last message and timestamp

Filtering and Search

• •Filter by platform
• •Search conversations
• •Show active conversations only

Conversation Details

• •View complete conversation history
• •Distinguish between customer and agent messages
• •Show response source (AI or manual)

Manual Intervention

• •You can manually reply to any conversation
• •Manual replies are sent directly to the customer

Knowledge Base

Teach your agent about your business by uploading files.

Supported Files

• •PDF: Brochures, guides, policies
• •Word: .doc and .docx documents
• •Text: Simple text files
• •Web Links: Content from web pages

Uploading Files

Web Content Extraction

Managing Files

• •View all uploaded files
• •Delete unwanted files
• •Update content by re-uploading

Product Catalog

Add your products so the agent can display them to customers.

Adding a Product

- Name

- Description

- Price

- Images

- Category

Managing Products

• •Edit product details
• •Delete products
• •Organize by categories

How the Agent Uses It

• •When a customer asks about a product, the agent searches the catalog
• •Displays matching products with images and prices
• •Suggests alternatives if requested item is unavailable

Inventory Management

Track product availability and quantities.

Adding Inventory Item

Inventory Tracking

• •View available quantities
• •Low stock alerts
• •Manual quantity updates

Agent Integration

The agent can:

• •Check product availability
• •Tell customer available quantity
• •Suggest alternatives for out-of-stock items

Lead Management

Track customers interested in your services.

Lead Collection

The agent automatically collects customer information:

• •Name
• •Phone number
• •Email
• •Interests
• •Conversation notes

Viewing Leads

Lead Details

• •Contact information
• •Conversation history
• •Agent notes
• •Follow-up status

Data Export

You can export the lead list to Excel or CSV file.

Pricing Plans

Available Plans

Free

• •1 agent
• •10 sessions/month
• •For demo and testing

Nashama 🇯🇴

• •$49/month
• •2 agents
• •500 sessions/month
• •Jordan Pride plan

Basic

• •$99/month
• •2 agents
• •1000 sessions/month

Growth

• •$199/month
• •3 agents
• •3000 sessions/month
• •Most Popular

Business

• •$349/month
• •5 agents
• •6000 sessions/month

Enterprise

• •Custom pricing
• •Unlimited agents
• •Unlimited sessions

Subscription Discounts

• •3 months: 10% off
• •6 months: 15% off
• •12 months: 25% off

Voice Features

Voice Message Understanding

The agent can:

• •Receive voice messages from customers
• •Automatically convert to text
• •Understand content and respond

Voice Replies

• •Agent can send voice replies
• •Natural human-like voice
• •Arabic and English support

Settings & Profile

Profile

Go to Profile to:

• •Update your information
• •Change password
• •Manage notifications

Language Settings

• •Arabic
• •English
• •Switch language from top menu

Notifications

• •Browser notifications for new messages
• •New lead notifications
• •Session usage alerts

Sessions & Usage

What is a Session?

A session is a conversation with one customer within 24 hours.

• •Multiple messages from same customer = one session
• •After 24 hours without interaction = new session

Usage Tracking

• •View used sessions in dashboard
• •Alert when approaching limit
• •Monthly statistics

Exceeding Limit

When session limit is exceeded:

• •Automatic replies are paused
• •You can upgrade to a higher plan
• •Or wait for the new month

Security & Privacy

Data Protection

• •All connections encrypted (HTTPS/SSL)
• •Data stored securely
• •We don't share your data with third parties

Account Security

• •Secure login
• •Password reset
• •Secure sessions

Data Ownership

• •You own 100% of your data
• •You can export your data anytime
• •Account deletion removes all data

Support & Help

Contact Methods

• •WhatsApp: +962791046333
• •Email: support@ideeps.com

Support Levels

Based on your plan:

• •Free: Email support
• •Basic: Priority support
• •Growth: High priority support
• •Business: High priority + SLA
• •Enterprise: Dedicated account manager

FAQ

For frequently asked questions, check the pricing page or contact us.